Current Job Openings
Reports to: Director of Communications and Marketing
Summary
Oversee and manage group sales from initial contact to final payment. Supervise group sales representative. Maintain communication between group sales and other departments and develop department procedures and policies.
Key Job Responsibilities
- Manage and perform entire spectrum of ticket sales to groups – from initial contact with groups to final payment.
- Accept and respond to incoming requests by phone, email and fax
- Coordinate customer accounts
- Process group ticket requests, contracts and payments
- Conduct payment calls for deposit and final payments
- Proficient use of TM Archtics
- Supervise Group Sales Representative.
- Oversee daily work, prioritize responsibilities
- Evaluate performance
- Initiate sales calls to new and prospective groups
- Maintain communication between Group Sales and other appropriate departments in the theatre to ensure successful performances and events.
- Run and submit daily financial reports/batch to Box Office Manager and Finance Office.
- Run and submit daily Group Sales contracts/seats sold report for performances to Box Office personnel and House Management.
- Support House Management in establishing and maintaining effective and efficient policy and procedure for greeting, seating, and supervision of groups during performances.
- Support and assist Group Sales Representative in coverage of incoming Group Sales and general information phone calls, emails and faxes.
- Develop inter-departmental procedures and communication processes regarding group attendance. Including standards for greeting, seating, and supervision of groups during performances.
- Develop, revise, and maintain Group Sales informational material. Work with Box Office and Marketing to maintain sales materials.
- Coordinate as needed with education department on ticket programs.
- Lead outreach to all target markets for each production.
- Assist in target market identification
- Distribution of materials to area sites, groups, and targets
- Participate in planning and execution of special projects, partnerships, special events, and activities organization wide.
- Work with local and national tourism committees and organizations to promote theatre. Attend national tradeshows, conventions and association meetings on behalf of Ford’s Theatre.
- Assist Director of Communications and Marketing with general department administration.
- Support Group Sales Representative in general third floor administrative responsibilities as needed.
- Other duties as assigned.
Requirements
Strong customer service skills. Proficiency in Microsoft Office. Experience with ticketing software.
Department: Communications & Marketing
FSLA: Exempt
Direct Supervision of: Art Director
Summary:
Ford’s Theatre seeks a talented, enthusiastic Website Manager to manage web operations. This is a new position with Ford’s Theatre that will allow the successful candidate to have a significant role in setting the future direction of the theatre’s web operations.
The ideal candidate is someone who works well in a team environment, has strong collaboration skills, excellent technical skills, understands marketing, and enjoys the arts. The Website Manager will primarily work with non-technical people, so good communication skills are a must.
The successful candidate will often act as an on-staff consultant, working with different departments to help them achieve their goals. These departments include box office, development/fund-raising, and education.
This position requires strong project management and prioritization skills.
This is an opportunity for the right candidate to develop and showcase their skills while working on a nationally recognized theatre’s web site. Love of theatre and sense of humor preferred.
Duties include:
- Lead the ongoing development of fords.org.
- Help evolve the site to be a resource for people who want to learn more about Abraham Lincoln. This would involve more interactive tools, video, audio, and curriculum guides.
- Help streamline the user experience by restructuring parts of the site.
- Create balance between pages served by CMS and flat HTML files.
- Train staff to use CMS and/or Contribute to edit pages on the site.
- Work with the theatre’s education department to find creative ways to reach educators, administrators, and students. This could include Web 2.0, social networking, streaming, etc.
- Communicate with senior staff to prioritize website projects.
- Develop usage reporting analysis capabilities and make recommendations to increase site activity and revenue potential.
- Program HTML-rich email messages
Knowledge, Skills, and Experience Required:
- Bachelor’s Degree
- 2 years experience managing and editing professional web sites and applications
- Ability to coordinate communications between and across all departments
- Proficiency in Dreamweaver, Contribute, and Photoshop
- Ability to analyze and hand-code basic HTML
- Knowledge of video/audio production and publishing
- Fluency in HTML, DHTML, PHP and CSS
- Organized, attention to detail, ability to take on many projects under deadline pressure
- Experience with Flash a plus
Please send cover letter, resume, salary history, and samples or links to mrobrien@gmail.com. Please describe your level of involvement with the samples you send. No phone calls please.
Ford’s Theatre is an equal opportunity employer. For more information about our organization, please visit www.fords.org.
Internships
No internships available at this time